Live chat inbox
Every conversation — WhatsApp, Instagram, Messenger, web chat — lands in one shared inbox. The bot handles the routine; your team steps in when it matters.
One inbox, all channels
Open Live Chat to see active conversations in real time, with the full transcript, contact details and channel for each.
Take over from the bot
Click Take over to pause the AI and reply as a human; hand it back when you're done. Perfect for tricky cases or a personal touch.
Assign & collaborate
- Assign a conversation to a specific teammate.
- Supervisors and admins see everything; agents see what's assigned to them (per roles).
- Every chat is linked to its contact and CRM record.
💡 On WhatsApp you can also use Coexistence — reply from your phone's WhatsApp app while the AI covers the rest; it pauses automatically when you reply.
Frequently asked questions
Can a human take over from the bot?
Yes. Click 'Take over' to pause the AI and reply yourself, then hand the conversation back to the bot when you're done.
Do all channels appear in one inbox?
Yes — WhatsApp, Instagram, Messenger and web chat all land in a single Live Chat inbox with each conversation's full transcript and contact.