Compliance & DND

Reach customers responsibly. Convo360 helps you respect Do-Not-Disturb lists, capture consent, honour opt-outs, and keep an audit trail.

DND suppression

Maintain a DND (Do-Not-Disturb) list of numbers that should never be contacted. Campaigns and broadcasts automatically skip anyone on it, so suppressed contacts are never messaged or called.

Consent & opt-out

  • Capture consent when a contact opts in (via a form, keyword or checkbox).
  • Honour opt-out keywords (e.g. STOP) — the contact is added to DND automatically.
  • Keep records so you can show a contact agreed to be contacted.

Audit trail

Audit Logs record account actions with who and when — helpful for internal reviews and demonstrating compliant practice.

ℹ️ You remain responsible for how you use messaging and calling in your jurisdiction. Convo360 gives you the controls (DND, consent, opt-out, logs) to operate responsibly; it is not legal advice.

Frequently asked questions

How does Convo360 handle DND (Do-Not-Disturb)?
Maintain a DND list of numbers that must not be contacted; campaigns and broadcasts skip them automatically so they're never messaged or called.
Are opt-outs handled automatically?
Yes. Opt-out keywords like STOP add the contact to your DND list so they won't be contacted again.
Does Convo360 keep a record for compliance?
Yes. Audit Logs record who did what and when, and consent capture keeps a record that a contact agreed to be contacted.