Integrations

Convo360 is bring-your-own-keys: you plug in your own AI, voice, telephony and payment accounts, so you keep control and avoid markup.

Provider keys (BYOK)

Under Integrations → Provider keys, add the accounts your bots use — each stored encrypted:

  • AI: OpenAI, Anthropic (Claude), Google Gemini.
  • Voice: Sarvam, Smallest.ai, OpenAI, ElevenLabs.
  • Telephony: Plivo, Exotel, Twilio, SIP.
  • Payments: Razorpay, Stripe, PayPal.

The connector catalog

The Integrations page lists tools you can connect. Connected ones show as active; others are clearly marked as on the roadmap so you always know what's live today.

Payment links inside a flow

Connect a payment gateway with your own account keys and a flow can generate a live pay link on the spot — send it over WhatsApp or read it out on a call, and the customer pays without leaving the conversation:

  • Razorpay — payment link for any amount (India, INR).
  • Stripe — hosted Checkout link for any amount & currency.
  • PayPal — approval link via the PayPal Orders API.

Add the gateway under Integrations, then drop a “Create payment link” step into your flow and map the amount, description and customer fields. (Paytm and Airpay are on the roadmap.)

Google Sheets — one-click connect

Under Integrations → Google Sheets, click Connect with Google and sign in once — no service-account JSON, no sharing files. Your spreadsheets then appear as a dropdown inside the flow builder's Google Sheets step, where you pick a sheet and tab and choose get a row (look up data) or insert a row (write data). It works on both chat and voice flows. A service-account key is still supported as an advanced option.

🔌 Need something custom? Use webhooks or the REST API to wire Convo360 into any system.

Let the AI answer “where is my order?”

Once Shopify is connected, your bot answers order questions itself: what was ordered, where it has reached, and the tracking link, read live from your store. It is on by default — the switch is on the Shopify panel.

Phone numbers are matched on their last ten digits, so +91 98765 43210, 09876543210 and 9876543210 all find the same customer.

The same works on AI calls: asked “where is my order?”, the calling agent looks up the orders placed with the number the person is calling from and reads out the status and tracking number. It never reads out a web link; it points the caller to the tracking link in their order confirmation.

⚠️ Order numbers run in sequence, so they are never accepted as proof on their own. A customer is shown the orders placed with the number or address they are writing from; if they give only an order number, the bot asks for the email or phone used at checkout and checks the two match. A website visitor with no identity yet is asked for both before anything is looked up.

Anything beyond "where is it" — a refund, a cancellation after dispatch, a wrong or damaged item — is handed to a person. With the support desk switched on, that becomes a ticket with an owner and a reply deadline rather than a message somebody may or may not notice.

Frequently asked questions

Can the bot invent a delivery date?
No. It is given the real order as fact and answers only from it. If your store holds no promised date, the bot will not offer one and passes the question to your team.
Could someone read another customer's order?
No. Orders are shown only to the phone number or email they were placed with, or to someone who supplies the order number together with that matching email or phone — the same check a shop's own order-status page makes.
What can I integrate with Convo360?
Your own AI keys (OpenAI, Claude, Gemini), voice engines (Sarvam, Smallest.ai, ElevenLabs), telephony (Plivo, Exotel, Twilio, SIP), and payment gateways (Razorpay, Stripe, PayPal). Plus webhooks and a REST API for anything custom.
Can a bot collect payments during a chat or call?
Yes. Connect Razorpay, Stripe or PayPal with your own keys, then add a “Create payment link” step to a flow. The bot generates a live pay link for the amount you set and shares it in the conversation — the customer pays without leaving the chat.
How do I connect Google Sheets?
Go to Integrations → Google Sheets and click Connect with Google to sign in once — no JSON keys or file sharing. Your spreadsheets then show up as a dropdown in the flow builder's Google Sheets step, where you pick a sheet and tab and choose get-a-row or insert-a-row. A service-account key is still supported as an advanced option.
Why does Convo360 use bring-your-own-keys?
So you keep control of your provider accounts and pay them directly — there's no per-message or per-minute markup on top of the flat platform fee.
How do I connect a tool that isn't in the catalog?
Use webhooks or the REST API to integrate Convo360 with any external system.