Refund & Cancellation Policy
Last updated: 24 August 2026
This policy explains refunds and cancellations for Convo360, operated by A Plus Solution.
1. Free trial
New accounts include a 14-day free trial with no charge and no card required. If you do not subscribe, the plan simply lapses at the end of the trial — nothing to cancel or refund.
2. Prepaid wallet
Funds you add to your Convo360 wallet are stored value used to pay for subscriptions and add-ons. Wallet balances are non-refundable and not redeemable for cash, except where required by law.
3. Subscriptions & add-ons
- Plans are billed for the period you choose (monthly or yearly). Once a period has started and the service is available to you, the fee for that period is non-refundable.
- You can cancel anytime by not renewing; your plan remains active until the end of the paid period and then lapses. There is no lock-in.
- Add-ons (e.g. extra workspaces) follow the same terms as the plan they attach to.
4. Third-party (bring-your-own-keys) charges
Convo360 is bring-your-own-keys: any amounts you pay to your own AI, voice or telephony providers are billed by those providers and are outside our control. We do not refund third-party charges.
5. Exceptions
If you were charged in error, or a payment failed to deliver the service, contact us within 7 days and we will investigate and correct genuine billing errors.
6. How to request
Email support@convo360.ai from your account email with your invoice number. Approved corrections are returned to your original payment method or wallet.