WhatsApp chatbot & AI calling for businesses in Kerala
Businesses in Kerala use Convo360 to answer WhatsApp enquiries, make and take AI voice calls and run follow-up sequences 24/7 — in Malayalam, Tamil, Hindi, English. Plans start at ₹999/month, you bring your own AI keys, and there is no per-message markup. Try it free for 14 days.
Kerala's customers read carefully, compare openly and reply in writing. Malayalam dominates everyday business, English is entirely normal in the same sentence, Tamil is common in the southern border districts and Hindi appears with migrant workers and outside buyers. A large share of enquiries come from people who are not in the state at all, whether relatives abroad booking a hospital appointment, Gulf-based families arranging jewellery purchases, or travellers planning backwater trips. Onam sets the retail year, the monsoon reshapes tourism, and wedding seasons drive gold. An AI agent that handles Malayalam and English on WhatsApp and phone, answers detailed questions from your own documents and follows up across time zones fits that pattern closely.
Languages your customers in Kerala actually use
Chat replies work in any language your customers type. AI voice calls in Kerala can run in Malayalam, Tamil, Hindi, English using India-native voices (Sarvam, Smallest.ai) or ElevenLabs and OpenAI voices. Mixing languages mid-conversation (Hinglish and regional mixes) is handled naturally.
Industries in Kerala that automate first
Use-case guides for Kerala businesses
- Let Your AI Answer 'Where Is My Order?' Without a Human
- Reduce Appointment No-Shows: A Cadence for Clinics, Salons
- WhatsApp Appointment Reminders for Clinics: Cut No-Shows
- Handling Patient Queries on WhatsApp Without Missing Any
- COD Verification Playbook: WhatsApp, Calls and Cancel Rules
- Conversational Commerce in India: 6 Trends to Act on in 2026
Business hubs we serve in Kerala
- Infopark (Kochi)
- Technopark (Thiruvananthapuram)
- Thrissur Round jewellery market
- Cochin Port & Willingdon Island
- S.M. Street (Kozhikode)
Cities in Kerala
How it works
- Connect your channelsYour own WhatsApp number (Meta embedded signup or Coexistence), Instagram, website widget and a telephony number from Exotel, Plivo, Twilio or SIP.
- Build the agent without codeStart from a Template Store agent for your industry, add your knowledge base and adjust the flow in the visual builder.
- Go live 24/7The same AI brain answers chats and calls, books appointments, sends payment links and hands over to your team when needed.
Good to know about Kerala
- Onam is Kerala's biggest festival season and drives peak retail, apparel and gold buying.
- Thrissur is a long-established centre of the state's gold and jewellery trade.
- Alappuzha and Kumarakom are known for backwater houseboat tourism, with a clear seasonal pattern.
- Kerala has a well-known Ayurveda and wellness tourism sector that draws visitors from other countries.
- Strong links with the Gulf shape recruitment, remittance-linked retail and travel businesses across the state.
What it costs in Kerala
| Plan | Per month (ex-GST) | Best for |
|---|---|---|
| Starter | ₹999 | One WhatsApp bot + website chat for a single business |
| Pro | ₹2,999 | AI voice calls + all integrations, up to 3 workspaces |
| Business | ₹7,999 | Unlimited workspaces, REST API, appointments, unlimited team seats |
Prices are the same everywhere in India. Meta's WhatsApp conversation fees, your AI provider's usage and telephony minutes are paid directly to those providers — Convo360 adds nothing on top. See full pricing.
Launch your Kerala AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can the agent talk to customers in Malayalam?
Yes. Malayalam is fully supported for both AI voice calls and chat, and so are Tamil, Hindi and English for the border districts and outside buyers. The agent code-mixes English naturally, which matches how Malayalam business conversations usually run. Voice options include Sarvam, Smallest.ai, ElevenLabs and OpenAI.
How would a jewellery showroom use it?
Run a WhatsApp agent that answers scheme, purity and appointment questions from your knowledge base, books showroom visits, and sends instalment reminders using Wait steps and approved templates. Every enquiry becomes a CRM lead with stages, and your staff can take over any conversation from the live team inbox.
Can we use our current WhatsApp number for this?
Yes. Connect it through Meta Cloud API, and Coexistence lets your team keep the WhatsApp Business app on the same number while the AI answers. Calls run on your own Exotel, Plivo, Twilio or SIP account. Sign up at aiagent.convo360.ai/register for a 14-day free trial.
How much does a WhatsApp chatbot cost for a business in Kerala?
Convo360 plans are flat: Starter ₹999/month (WhatsApp + web chat), Pro ₹2,999/month (adds AI voice calls) and Business ₹7,999/month (unlimited workspaces, API), excluding 18% GST. You bring your own AI keys and pay Meta's conversation fees directly — no per-message markup. Start with a 14-day free trial.
Can I use my existing WhatsApp number in Kerala?
Yes. Connect your own number through Meta's embedded signup, or use WhatsApp Coexistence to keep the WhatsApp Business app and the AI on the same number. Your telephony number for AI calls can come from Exotel, Plivo, Twilio or your own SIP trunk.