AI agents for D2C & E-commerce: voice & WhatsApp automation in India
Online stores lose most of their sales at the cart. A Convo360 AI agent follows up on WhatsApp within minutes, answers delivery and COD questions, and shares a checkout link — recovering carts and confirming COD orders around the clock.
The challenge for D2C & E-commerce
In India, most online carts are abandoned before checkout, and a large share of COD orders are never confirmed — quietly draining revenue every single day.
How Convo360 helps D2C & E-commerce
- Recover abandoned carts with a friendly WhatsApp nudge and a one-tap checkout link.
- Confirm COD orders automatically to cut return-to-origin (RTO) losses.
- Answer delivery-time, size, return and pincode questions instantly, 24/7.
- Send order and shipping updates so customers stop asking 'where is my order?'.
How it works
Connect your channels and your own AI keys, build your agent from a ready-made template, and go live — usually the same day. Your agent then works 24/7 across voice and chat, in every major Indian language.
Best channels for D2C & E-commerce
Convo360 runs one AI brain across every channel. For D2C & E-commerce, these work best:
Example conversation
What D2C & E-commerce businesses can expect
Get started with a ready-made template
Convo360's Template Store has one-click agents built for D2C & E-commerce — clearly tagged for chat, voice, or both. Install one, add your business details, and go live the same day.
Launch your D2C & E-commerce AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can an AI chatbot recover abandoned carts on WhatsApp?
Yes. Convo360 sends an automated WhatsApp follow-up to shoppers who left items in their cart, answers their questions, and shares a checkout link — a proven way to recover D2C sales.
Does it work with Shopify and WooCommerce?
Convo360 connects to your store and integrations so the agent can share products, prices and checkout links. You bring your own AI keys and pay no per-message markup.
Can it confirm COD orders automatically?
Yes — the agent can call or message customers to confirm cash-on-delivery orders, reducing fake orders and RTO losses.
Do I need coding skills to set up Convo360 for D2C & E-commerce?
No. You start from a ready-made D2C & E-commerce template in the Template Store, add your business details, connect your channels and AI keys, and go live — usually the same day. No code required.