AI agents for Banking & NBFC: voice & WhatsApp automation in India
Lenders juggle enquiries, EMI reminders and pending KYC at scale. A Convo360 agent answers loan and eligibility questions, reminds customers about EMIs, and nudges KYC — compliantly, and without ever giving financial advice.
The challenge for Banking & NBFC
Lenders must handle loan enquiries, chase EMIs and complete KYC at huge scale — done manually, that's slow, costly and easy to let slip.
How Convo360 helps Banking & NBFC
- Answer loan product, eligibility and document questions.
- Send automated EMI reminders to reduce delinquency.
- Nudge customers to complete pending KYC.
- Route qualified enquiries to a loan officer for a callback.
How it works
Connect your channels and your own AI keys, build your agent from a ready-made template, and go live — usually the same day. Your agent then works 24/7 across voice and chat, in every major Indian language.
Best channels for Banking & NBFC
Convo360 runs one AI brain across every channel. For Banking & NBFC, these work best:
Example conversation
What Banking & NBFC businesses can expect
What it costs a month
Typical set-ups, worked out with the same rates as our cost calculator (rates as on 17 September 2026; ₹88 per US dollar plus 10% for bank charges). Convo360 is the first line; everything else is paid directly to Meta, the AI provider and the phone company, with no markup.
Lender with loan enquiries and EMI reminders — WhatsApp only
| Convo360 Starter plan (incl. 18% GST) | ₹1,179 |
| 5,000 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹575 |
| 3,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹230 |
| AI for the replies (OpenAI GPT-4o mini) | ₹50 |
| Total a month (estimate) | ₹2,034 |
Lender adding AI reminder calls before EMI dates
| Convo360 Pro plan (incl. 18% GST) | ₹3,539 |
| 5,000 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹575 |
| 3,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹230 |
| AI for the replies (OpenAI GPT-4o mini) | ₹50 |
| Phone line for 1,800 calls of 2 min (Plivo, incl. number + GST) | ₹1,850 |
| AI that listens and thinks — OpenAI (GPT Realtime) | ₹17,982 |
| Indian voice — Sarvam (Bulbul v3) | ₹4,860 |
| Total a month (estimate) | ₹29,086 |
Which plan for Banking & NBFC
Most Banking & NBFC businesses start on Starter (₹999/month + GST) for WhatsApp and website chat, and move to Pro (₹2,999/month + GST) to add AI calls, Instagram, 3 bots and up to 5 team members. Groups with many branches or a large team use Business (₹7,999/month + GST).
Get started with a ready-made template
Convo360's Template Store has one-click agents built for Banking & NBFC — clearly tagged for chat, voice, or both. Install one, add your business details, and go live the same day.
Launch your Banking & NBFC AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can AI handle loan enquiries and EMI reminders?
Yes. Convo360 answers loan and eligibility questions, sends EMI reminders, and nudges pending KYC — while staying compliant and never giving personalised financial advice.
Is it compliant?
The agent never promises approval, never gives personalised financial advice, and never asks for full card numbers, OTPs or passwords.
Can it reduce EMI delinquency?
Yes — timely automated reminders help customers pay on time.
Do I need coding skills to set up Convo360 for Banking & NBFC?
No. You start from a ready-made Banking & NBFC template in the Template Store, add your business details, connect your channels and AI keys, and go live — usually the same day. No code required.