❓ Questions people ask

Website chatbot questions: widget, leads, live chat and setup answered

Updated 2026-09-19 · 7 min read · By the Convo360 team

In short

Adding a chatbot to your website means embedding a small script snippet — no coding beyond copy-paste, and it works on Shopify, WordPress or any custom site. Convo360's web widget includes a floating Enquire form, a live-chat team inbox with human take-over, a CRM pipeline for leads, knowledge-base answers and multilingual support, bundled from the ₹999/month Starter plan alongside WhatsApp.

Key takeaways

The web widget embeds with one script snippet — no coding required, and it works on Shopify, WordPress or any custom-built site.
A live-chat team inbox lets a human take over instantly; the AI pauses automatically the moment a person replies.
Website chat leads can flow straight into the CRM pipeline, and a floating Enquire form captures details even when no one is chatting.
The Starter plan (₹999/month, excluding GST) already includes WhatsApp plus Web chat, the flow builder, knowledge base and CRM — no separate widget charge.
The AI keeps answering after office hours using your knowledge base, so visitors are never left with dead air.

Adding a chatbot to your website

How do I add a chat widget to my website?

Copy the widget embed code from your Convo360 dashboard and paste it before the closing </body> tag of your site, no developer needed for most themes. The widget appears as a floating chat bubble, and you can also add a floating 'Enquire' form for visitors who prefer filling a short form over chatting. See the web widget guide for the exact steps.

Is there a chatbot for website free?

Convo360 offers a 14-day free trial with every feature unlocked, including the Web chat widget, so you can test a website chatbot at no cost before deciding. After the trial, Web chat is part of the Starter plan at ₹999/month (excluding GST), which also includes WhatsApp, the flow builder, knowledge base and CRM.

Does a website chatbot need coding?

No. Setting up the widget is copy-paste of one script snippet, and the conversation itself is built visually in the no-code Flow Builder using drag-and-drop blocks like Send Message, Ask a Question, Buttons and AI Reply, you never need to write code to launch or edit it.

How fast can I set up a website chatbot?

Most businesses have the widget live within an hour: paste the embed code, pick a template from the Template Store or start a flow from scratch, connect your own AI key (BYOK), and publish. Fine-tuning the knowledge base and wording usually takes a bit longer, but the widget itself can go live the same day.

Is website chat free with any plan?

Web chat is included from the Starter plan onwards (₹999/month excluding GST), alongside WhatsApp, the flow builder, knowledge base and CRM & forms. There is no separate charge for the widget itself, and because Convo360 is BYOK, you only pay your own AI provider for tokens used, Convo360 adds no markup.

Live chat vs chatbot, and human handoff

What's the difference between live chat and a chatbot?

A chatbot is the AI answering automatically using your knowledge base and flows, available around the clock. Live chat is a human team member replying in real time. Convo360 combines both in one widget: the AI handles routine questions, and your team can step into the same conversation from the live-chat team inbox whenever needed.

Can the bot hand over to a human live agent?

Yes. Convo360's live-chat team inbox lets a team member take over any conversation, and the AI automatically pauses the moment a human replies so the two don't talk over each other. The visitor sees one continuous chat and doesn't need to repeat themselves.

What happens after office hours, does the AI still reply?

Yes, the AI keeps answering around the clock using your knowledge base and flows, even when your team is offline. If a query needs a person, it is logged in the live-chat inbox so your team can pick it up as soon as they are back online.

Is a chatbot better than a contact form for leads?

A chatbot generally captures more detail because it asks questions conversationally instead of showing a blank form, and it can answer questions on the spot instead of visitors leaving unanswered. Convo360 supports both: a floating Enquire form for quick capture and an AI chat for visitors who want answers first, results vary by site and audience.

Shopify, WordPress and ecommerce setup

Can I add a chatbot to Shopify?

Yes. Add the Convo360 widget embed snippet to your Shopify theme (for example via the theme.liquid file or a custom HTML/embed section) the same way you would on any website. Once live, it can answer product and order questions using your knowledge base and route leads into the CRM.

Can I add a chatbot to WordPress?

Yes. Paste the widget embed code into your WordPress theme's header or footer area, or into any plugin that lets you insert custom HTML or JavaScript, and the chat bubble appears across your site. Setup follows the same steps as the website chat widget guide.

Does a website bot work with an ecommerce store?

Yes. On an ecommerce site the widget can answer product, shipping and order questions from your knowledge base, capture an enquiry into the CRM pipeline, and hand off to a human for anything complex. Order-specific automations can be added through Flow Builder blocks like HTTP/API request or Google Sheets.

Does the widget work on mobile?

Yes, the web widget is responsive and works on both desktop and mobile browsers, so visitors on a phone see the same floating chat bubble and can chat or fill the Enquire form without any extra setup on your side.

Can I customise the widget colour and logo?

Yes, the web widget supports branding such as your logo and a 'Powered by' toggle, so it matches your site's look. Check the web widget docs for the current styling options available in your dashboard.

Leads, CRM and analytics

What is a lead generation chatbot?

A lead generation chatbot is a website bot designed to qualify visitors by asking a few questions, budget, requirement, city, and saving the answers as a lead, instead of only answering FAQs. On Convo360 this is built with Ask a Question and Save CRM Lead blocks in the Flow Builder, so every qualified chat lands in your CRM pipeline.

Does a website chatbot capture leads into a CRM?

Yes. Using the Save CRM Lead block in a flow, details a visitor shares in chat, name, phone, requirement, are saved as a lead in Convo360's built-in CRM pipeline, where you can move it through stages such as New, Contacted or Won.

Can I see chat analytics?

Yes, Convo360 includes analytics covering your conversations, so you can track how the website chatbot is performing over time and spot flows that need improvement. Analytics sit alongside Flow Logs, which show a per-step trail of what happened in any individual conversation.

Is there a floating enquiry form option?

Yes. Alongside the chat bubble, Convo360 supports a floating 'Enquire' form and a Show Form node inside chat flows, so a visitor can submit their details in a short form instead of typing a full conversation. See the web forms guide for how to build one.

Content, languages and other channels

Can a website bot answer questions from my website content?

Yes. Upload your documents or page URLs to the AI agent's knowledge base, and it uses retrieval-augmented generation (RAG) to answer visitor questions from that content instead of guessing. This is the same knowledge base used across WhatsApp and other channels, so answers stay consistent everywhere.

Does a website chatbot support multiple languages?

Yes. The AI can reply in major Indian languages, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi, plus English, and it handles Hinglish and code-mixed messages naturally, so visitors can type in whichever language they are comfortable with.

Can the same bot also answer on WhatsApp?

Yes. A Convo360 workspace can run the same AI agent, knowledge base and flows across the Web chat widget and WhatsApp together, so a visitor can start on your site and continue the conversation on WhatsApp without losing context. See website chatbot vs WhatsApp widget for how the two compare.

What is a chatbot widget exactly?

A chatbot widget is the small floating chat bubble embedded on a website that opens into a chat window when clicked. On Convo360 it is powered by an AI agent with your knowledge base and flows behind it, plus an option to fall back to the floating Enquire form or a live human agent.

Example conversation

Hi, does this sofa set come with a 2-year warranty and what's the price for the 3+2 seater?

Yes, the 3+2 seater sofa set comes with a 2-year warranty and is priced at ₹42,999. Shall I get someone from our Mumbai showroom to call you back with delivery timelines?

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Frequently asked questions

How do I add a chat widget to my website?

Copy the widget embed code from your Convo360 dashboard and paste it before the closing body tag of your site — no developer needed for most themes. The widget appears as a floating chat bubble, and you can also add a floating Enquire form for visitors who prefer a short form over chatting.

Is there a chatbot for website free?

Convo360 offers a 14-day free trial with every feature unlocked, including the Web chat widget, so you can test a website chatbot at no cost. After the trial, Web chat is part of the Starter plan at ₹999/month excluding GST, along with WhatsApp, flow builder, knowledge base and CRM.

Does a website chatbot need coding?

No. Setting up the widget is copy-paste of one script snippet, and the conversation itself is built visually in the no-code Flow Builder using drag-and-drop blocks like Send Message, Ask a Question and AI Reply — no coding needed to launch or edit it.

How fast can I set up a website chatbot?

Most businesses have the widget live within an hour: paste the embed code, pick a Template Store agent or start from scratch, connect your own AI key, and publish. Fine-tuning the knowledge base takes longer, but the widget itself can go live the same day.

Is website chat free with any plan?

Web chat is included from the Starter plan onwards (₹999/month excluding GST), alongside WhatsApp, flow builder, knowledge base and CRM & forms. There is no separate widget charge, and since Convo360 is BYOK, you only pay your own AI provider for tokens used.

What's the difference between live chat and a chatbot?

A chatbot is the AI answering automatically using your knowledge base and flows, available around the clock. Live chat is a human replying in real time. Convo360 combines both: the AI handles routine questions and your team can step into the same chat from the live-chat team inbox.

Can the bot hand over to a human live agent?

Yes. Convo360's live-chat team inbox lets a team member take over any conversation, and the AI automatically pauses the moment a human replies so the two don't talk over each other, and the visitor doesn't need to repeat themselves.

What happens after office hours — does the AI still reply?

Yes, the AI keeps answering around the clock using your knowledge base and flows, even when your team is offline. If a query needs a person, it is logged in the live-chat inbox for your team to pick up once they are back online.

Is a chatbot better than a contact form for leads?

A chatbot generally captures more detail because it asks questions conversationally instead of showing a blank form, and can answer questions instantly. Convo360 supports both a floating Enquire form for quick capture and an AI chat for visitors who want answers first; results vary by site.

Can I add a chatbot to Shopify?

Yes. Add the Convo360 widget embed snippet to your Shopify theme, for example via theme.liquid or a custom HTML/embed section, the same way as on any website. Once live it can answer product and order questions from your knowledge base and route leads into the CRM.

Can I add a chatbot to WordPress?

Does a website bot work with an ecommerce store?

Yes. On an ecommerce site the widget can answer product, shipping and order questions from your knowledge base, capture an enquiry into the CRM pipeline, and hand off to a human for anything complex, with order automations added via Flow Builder blocks.

Does the widget work on mobile?

Can I customise the widget colour and logo?

Yes, the web widget supports branding such as your logo and a 'Powered by' toggle so it matches your site's look. Check the web widget documentation for the current styling options available in your dashboard.

What is a lead generation chatbot?

A lead generation chatbot is a website bot designed to qualify visitors by asking a few questions — budget, requirement, city — and saving the answers as a lead instead of only answering FAQs. On Convo360 this uses Ask a Question and Save CRM Lead blocks in the Flow Builder.

Does a website chatbot capture leads into a CRM?

Yes. Using the Save CRM Lead block in a flow, details a visitor shares in chat — name, phone, requirement — are saved as a lead in Convo360's built-in CRM pipeline, where you can move it through stages such as New, Contacted or Won.

Can I see chat analytics?

Yes, Convo360 includes analytics covering your conversations, so you can track how the website chatbot is performing over time and spot flows that need improvement, alongside Flow Logs that show a per-step trail of any individual conversation.

Is there a floating enquiry form option?

Yes. Alongside the chat bubble, Convo360 supports a floating Enquire form and a Show Form node inside chat flows, so a visitor can submit their details in a short form instead of typing a full conversation.

Can a website bot answer from my website content?

Does a website chatbot support multiple languages?

Yes. The AI can reply in major Indian languages — Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi — plus English, and it handles Hinglish and code-mixed messages naturally, so visitors can type in whichever language they prefer.

Can the same bot also answer on WhatsApp?

Yes. A Convo360 workspace can run the same AI agent, knowledge base and flows across the Web chat widget and WhatsApp together, so a visitor can start on your site and continue on WhatsApp without losing context.

What is a chatbot widget exactly?