Instagram, Facebook and Telegram bot questions, answered
Convo360 connects WhatsApp, Instagram DMs, Facebook Messenger, Telegram, website chat, SMS and email under one workspace, so a single AI agent and flow can answer across every channel. Comments can trigger automatic DM replies, Messenger leads flow into the CRM, and Telegram needs no coding. A live-chat team inbox shows every conversation in one screen, with human take-over whenever needed.
- WhatsApp, Instagram, Facebook Messenger, Telegram, website chat, SMS and email all connect to the same Convo360 workspace.
- One AI agent and one flow can run across every connected channel instead of building separate bots.
- Instagram comment replies can be converted into DMs to continue the conversation privately.
- A live-chat team inbox lists every channel's conversations together, with human take-over when needed.
- RCS is on the roadmap; it is not a live channel yet.
Instagram automation
What is an Instagram DM bot?
An Instagram DM bot is an AI agent that replies to Instagram Direct Messages automatically, answering questions, sharing catalogues or capturing leads without a person typing every reply. On Convo360 you connect your Instagram Business account, then use the same Flow Builder and AI agent you already use for WhatsApp.
Can I auto reply to Instagram comments and turn them into DMs?
Yes. You can set a flow that watches comments on a post or reel and automatically sends the commenter a DM, for example "Thanks for commenting! I've sent you the price list in DM." This moves the conversation to a private channel where the AI agent can keep answering.
Does an Instagram bot need a business account?
Yes. Instagram automation works through Meta's official channels, so the Instagram account must be a Business or Creator account linked to a Facebook Page. A personal Instagram profile cannot be connected for automated DM or comment replies.
Can the bot send images or catalogues on Instagram?
Yes, the bot can send images, product photos and catalogue-style messages through Instagram DMs using the same Send Media blocks available in the flow builder. This lets a customer browse products and ask questions without leaving the DM thread.
Is Instagram automation against Meta's policies?
No, automated replies on Instagram are allowed when done through Meta's official messaging API rather than unofficial scraping or fake-account tools. Convo360 connects to Instagram through the approved Meta integration, so replies, comment automation and lead capture stay within policy.
Facebook Messenger bots
What is a Facebook Messenger bot?
A Facebook Messenger bot answers messages sent to your Facebook Page automatically, using an AI agent or a rule-based guided flow. It can answer FAQs, qualify leads, book appointments or hand off to a human, and is set up from the same flow builder used for WhatsApp and Instagram.
Can a Facebook Messenger bot capture leads into CRM?
Yes. A Messenger flow can ask qualifying questions and use the Save CRM Lead block to push the contact's details straight into Convo360's CRM pipeline, where the lead moves through stages just like leads from WhatsApp or the website.
Can a human take over from the bot on Messenger?
Yes. The live-chat team inbox pauses the AI agent as soon as a staff member replies to a Messenger conversation, so the bot does not talk over a human. The conversation resumes with the bot once the agent steps away or marks it handled.
Telegram for business
What is a Telegram bot for business used for?
Businesses use Telegram bots for customer support, order updates, community groups and broadcast-style announcements, since Telegram allows larger groups and a simple bot API. On Convo360, a Telegram bot uses the same AI agent, flows and knowledge base as your other channels.
Does a Telegram bot need coding?
No. Telegram bots on Convo360 are built with the same no-code, drag-and-drop flow builder used for WhatsApp, Instagram and Messenger. You connect the bot using a token from Telegram's BotFather, then design the conversation visually without writing code.
Can I run Telegram alongside WhatsApp for the same business?
Yes. Telegram is one more channel inside the same workspace, so a support team can serve WhatsApp and Telegram from a single login, with shared contacts, CRM and the option to use one AI agent or a separate agent per channel.
One inbox for every channel
What is an omnichannel inbox?
An omnichannel inbox is a single screen where conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, the website chat widget, SMS and email all appear together, instead of switching between separate apps for each channel. Convo360's live-chat inbox shows every channel's conversations against the same contact record.
Can one bot handle Instagram, Facebook and WhatsApp together?
Yes. You connect each channel to a workspace and can point WhatsApp, Instagram and Facebook Messenger at the same AI agent and flow, so the bot answers consistently everywhere, or you can give each channel its own agent if conversations need to differ.
Can I use the same AI agent across all channels?
Yes. An AI agent, its system prompt and knowledge base are not tied to one channel, so the same agent can be connected to WhatsApp, Instagram, Messenger, Telegram and the website widget at once, keeping answers consistent wherever a customer reaches out.
Can I see all channel conversations in one place?
Yes, the live-chat team inbox lists conversations from every connected channel together, with filters and contact history, so a support team does not need to open Instagram, Facebook and a separate WhatsApp app to keep up with customers.
Does the bot know which channel a customer messaged from?
Yes. Every conversation carries its channel and contact details, and system variables can reference where a message came from, so a flow can adjust its reply, links or media format depending on whether the customer wrote on WhatsApp, Instagram, Messenger or Telegram.
What happens if a customer messages on multiple channels?
Convo360 keeps one contact record per customer, so if the same person messages on Instagram and later on WhatsApp, the CRM history, tags and custom fields are visible either way, even though each channel's conversation thread stays separate.
Working hours, SMS and other practical questions
Can I set different working hours per channel?
Working hours and away messages are set at the flow or agent level, so different channels can be configured with their own conditions, for example an Instagram flow that only auto-replies outside business hours while WhatsApp stays fully automated all day.
Is SMS also supported alongside social channels?
Yes. SMS is available as a channel via Plivo, alongside WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email, so a business can combine social DMs with SMS reminders from the same platform. SMS in India needs DLT registration as per TRAI rules.
Is RCS supported for chat automation?
RCS is on the roadmap and is not a live channel yet. Today's supported channels are WhatsApp Business, Instagram DMs, Facebook Messenger, Telegram, the website chat widget, SMS and email, which already cover most everyday customer conversations.
Can I try Instagram, Facebook and Telegram bots before paying?
Yes. Convo360 offers a 14-day free trial with every feature unlocked and no credit card required, so you can connect Instagram, Facebook Messenger and Telegram, test the AI agent and try the omnichannel inbox before choosing a plan. Start the free trial to try it yourself.
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Frequently asked questions
What is an Instagram DM bot?
An Instagram DM bot is an AI agent that replies to Instagram Direct Messages automatically, answering questions, sharing catalogues or capturing leads without a person typing every reply. It connects to your Instagram Business account and uses the same flow builder as WhatsApp.
Can I auto reply to Instagram comments and turn them into DMs?
Yes. A flow can watch comments on a post or reel and automatically send the commenter a DM, for example sending a price list privately. This moves the conversation to a channel where the AI agent can keep answering questions.
Does an Instagram bot need a business account?
Yes. Instagram automation runs through Meta's official channels, so the account must be a Business or Creator account linked to a Facebook Page. A personal Instagram profile cannot be connected for automated DM or comment replies.
Can the bot send images or catalogues on Instagram?
Yes, the bot can send images, product photos and catalogue-style messages through Instagram DMs using the same Send Media blocks used elsewhere, letting a customer browse products and ask questions without leaving the DM thread.
Is Instagram automation against Meta's policies?
No, automated replies are allowed when done through Meta's official messaging API rather than unofficial scraping or fake-account tools. Convo360 connects to Instagram through the approved Meta integration, keeping replies and comment automation within policy.
What is a Facebook Messenger bot?
A Facebook Messenger bot answers messages sent to your Facebook Page automatically, using an AI agent or a rule-based guided flow. It can answer FAQs, qualify leads or book appointments, set up with the same flow builder used for WhatsApp.
Can a Facebook Messenger bot capture leads into CRM?
Yes. A Messenger flow can ask qualifying questions and use the Save CRM Lead block to push contact details into Convo360's CRM pipeline, where the lead moves through stages just like leads from WhatsApp or the website.
Can a human take over from the bot on Messenger?
Yes. The live-chat team inbox pauses the AI agent as soon as a staff member replies to a Messenger conversation, so the bot does not talk over a human, and resumes once the agent marks it handled.
What is a Telegram bot for business used for?
Businesses use Telegram bots for customer support, order updates, community groups and broadcast-style announcements, since Telegram allows larger groups and a simple bot API. It uses the same AI agent, flows and knowledge base as other channels.
Does a Telegram bot need coding?
No. Telegram bots are built with the same no-code, drag-and-drop flow builder used for WhatsApp, Instagram and Messenger. You connect the bot using a token from Telegram's BotFather, then design the conversation visually.
Can I run Telegram alongside WhatsApp for the same business?
Yes. Telegram is one more channel inside the same workspace, so a support team can serve WhatsApp and Telegram from a single login, with shared contacts, CRM and the option to use one AI agent or separate agents.
What is an omnichannel inbox?
An omnichannel inbox is a single screen where conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, the website chat widget, SMS and email all appear together, instead of switching between separate apps for each channel and contact.
Can one bot handle Instagram, Facebook and WhatsApp together?
Yes. Each channel connects to a workspace, and you can point WhatsApp, Instagram and Facebook Messenger at the same AI agent and flow so the bot answers consistently everywhere, or give each channel its own agent.
Can I use the same AI agent across all channels?
Yes. An AI agent, its system prompt and knowledge base are not tied to one channel, so the same agent can be connected to WhatsApp, Instagram, Messenger, Telegram and the website widget at once for consistent answers.
Can I see all channel conversations in one place?
Yes, the live-chat team inbox lists conversations from every connected channel together, with filters and contact history, so a support team does not need separate apps open to keep up with Instagram, Facebook and WhatsApp.
Does the bot know which channel a customer messaged from?
Yes. Every conversation carries its channel and contact details, and system variables can reference where a message came from, so a flow can adjust its reply or media format for WhatsApp, Instagram, Messenger or Telegram.
What happens if a customer messages on multiple channels?
Convo360 keeps one contact record per customer, so if the same person messages on Instagram and later on WhatsApp, the CRM history, tags and custom fields stay visible, even though each channel's conversation thread stays separate.
Can I set different working hours per channel?
Working hours and away messages are set at the flow or agent level, so different channels can be configured with their own conditions, for example an Instagram flow that only auto-replies outside business hours.
Is SMS also supported alongside social channels?
Yes. SMS is available as a channel via Plivo, alongside WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and email, so a business can combine social DMs with SMS reminders. SMS in India needs DLT registration under TRAI rules.
Is RCS supported for chat automation?
RCS is on the roadmap and is not a live channel yet. Today's supported channels are WhatsApp Business, Instagram DMs, Facebook Messenger, Telegram, the website chat widget, SMS and email, which already cover most conversations.
Can I try Instagram, Facebook and Telegram bots before paying?
Yes. Convo360 offers a 14-day free trial with every feature unlocked and no credit card required, so you can connect Instagram, Facebook Messenger and Telegram and try the omnichannel inbox before choosing a plan.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.