🛍️ Convo360 for D2C & Shopify Stores

Fewer RTOs, fewer 'where is my order?' messages, more repeat orders

Convo360 connects to your Shopify store, answers order-status questions on WhatsApp by itself, confirms cash-on-delivery orders by AI call or WhatsApp before you ship, nudges abandoned carts, and runs your offers and catalogue broadcasts — on your own WhatsApp number.

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Free for 14 days, every feature, no card · Flat price from ₹999/month · Your own WhatsApp, AI and phone accounts — no per-message markup · Built in India

In short

A WhatsApp chatbot for a Shopify or D2C store answers 'where is my order?' from the store itself, confirms COD orders before dispatch, recovers abandoned carts and handles product questions 24×7. Convo360 does this on your own WhatsApp number with optional AI calls for COD confirmation, at a flat monthly price with no per-message markup.

The problem for D2C brands, Shopify and WooCommerce stores and online sellers

COD returns eat your marginFake or impulse COD orders come back as RTO: you pay shipping both ways and the stock is stuck for weeks.
'Where is my order?' all dayYour support team copies tracking links from Shopify into WhatsApp, one customer at a time.
Carts abandoned, never followed upShoppers add to cart and leave. Without a quick, friendly nudge most of them never come back.
Questions before buying go unansweredSize, delivery time to a pincode, COD availability, returns: if nobody answers fast, they buy elsewhere.

What Convo360 does for you

✓ Order status straight from ShopifyWhen a customer asks about their order, the bot reads it live from your connected Shopify store — what was ordered, where it has reached and the tracking link. It only shows an order to the phone number or email that placed it.
✓ COD confirmation before you shipNew COD orders get a WhatsApp confirmation with buttons, and if there is no reply, an AI call in Hindi or English to confirm or cancel before dispatch.
✓ Abandoned-cart nudgesYour store's abandoned-checkout events can start a WhatsApp flow (via an inbound webhook) with a friendly reminder and a checkout link.
✓ Pre-sales answers from your catalogueUpload your product details, sizing, shipping and return policies to the knowledge base; the AI answers in the customer's language and shares product links.
✓ Offers and launches that don't get you blockedBroadcast approved templates, carousels and catalogue messages to opted-in customers, with speed control and automatic pause on Meta's quality limits.
✓ Payments in the chatSend a Razorpay payment link from a flow, for prepaid conversion or part-payment on COD orders.

What it looks like

Where is my order?
Your order #4821 (2 × cotton kurta) was shipped yesterday and is in Pune today 🚚 Expected delivery: tomorrow. Track it here: <tracking link>
Can I change size to L?
It's already shipped, so the size can't be changed now 🙏 Once it arrives you can request a free exchange from the link in your delivery message. Want me to connect you to our team?

Order details shown here come live from the connected Shopify store; the reply wording is yours to set.

Live in three steps

  1. ConnectConnect your WhatsApp number and your Shopify store in Integrations. Order answers switch on by themselves.
  2. Add your policiesUpload shipping, COD, returns and sizing information, or start from the D2C template in the Template Store.
  3. Turn on the flowsSwitch on COD confirmation and abandoned-cart nudges, and schedule your first broadcast to opted-in customers.

What it costs a month

Typical set-ups, worked out with the same rates as our cost calculator (rates as on 17 September 2026; ₹88 per US dollar plus 10% for bank charges). Convo360 is the first line; everything else is paid directly to Meta, the AI provider and the phone company, with no markup.

Store with order updates and offers — WhatsApp only

Convo360 Starter plan (incl. 18% GST)₹1,179
3,000 marketing messages × ₹0.8631 (Meta)₹2,589
6,000 utility messages (updates, reminders) × ₹0.115 (Meta)₹690
4,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta)₹345
AI for the replies (OpenAI GPT-4o mini)₹67
Total a month (estimate)₹4,870

Store adding AI calls to confirm COD orders

Convo360 Pro plan (incl. 18% GST)₹3,539
3,000 marketing messages × ₹0.8631 (Meta)₹2,589
6,000 utility messages (updates, reminders) × ₹0.115 (Meta)₹690
4,000 chatbot replies — first 1,000 free, then ₹0.115 each (Meta)₹345
AI for the replies (OpenAI GPT-4o mini)₹67
Phone line for 1,200 calls of 1 min (Plivo, incl. number + GST)₹774
AI that listens and thinks — OpenAI (GPT Realtime)₹5,994
Indian voice — Sarvam (Bulbul v3)₹1,620
Total a month (estimate)₹15,618

Calls are the biggest line. With Google Gemini Live as the AI instead, that line is about ₹2,149 instead of ₹5,994, a total of about ₹11,773. Compare voices and providers in the calculator.

Estimates for planning, not a quote. Your numbers depend on your volumes and the providers you choose — try the calculator or ask Kiya in the chat.

Which plan

Most stores start on Starter (₹999/month + GST) for WhatsApp and website chat. Choose Pro (₹2,999/month + GST) when you want AI calls for COD confirmation, Instagram DMs and the Razorpay connector. Brands with several stores or a large team use Business (₹7,999/month + GST).

Included for D2C & Shopify Stores

Shopify order answers on WhatsApp and callsCOD confirmation by WhatsApp and AI callInbound webhooks for abandoned-cart and order eventsKnowledge base for products and policiesBroadcasts, carousels and catalogue templatesRazorpay payment links in flowsInstagram DMs and website chat (Pro)Shared Live Chat inbox

Rules we follow. Marketing messages go only to customers who opted in, using Meta-approved templates. Order updates use utility templates. The bot never asks for card numbers, OTPs or passwords.

See it working for your online store

Try every feature free for 14 days, or talk to us directly on WhatsApp — we'll set up a demo for your business.

Start free trial →WhatsApp +91 99208 98972

Frequently asked questions

Can a WhatsApp bot answer 'where is my order?' from Shopify?

Yes. With your Shopify store connected, Convo360 reads the customer's order live and replies with the items, current status and tracking link. It only shows an order to the phone number or email that placed it.

How do I confirm COD orders automatically?

Use a flow that sends a WhatsApp confirmation with Confirm and Cancel buttons to every new COD order, and an AI call in Hindi or English if there is no reply. Cancelled orders are not shipped, which cuts RTO.

Can it recover abandoned carts?

Yes. Abandoned-checkout events from your store can reach Convo360 through an inbound webhook and start a WhatsApp reminder with a checkout link. Customers must have opted in to receive WhatsApp messages.

Does it work with WooCommerce?

Order answers are built in for Shopify. For WooCommerce and other stores, events can reach Convo360 through inbound webhooks and flows can call your store's API.

What does WhatsApp messaging cost for an online store?

Meta charges per message: about ₹0.86 for marketing and ₹0.115 for utility messages like order updates, and replies inside the 24-hour window are free for the first 1,000 per number each month. Convo360 adds no markup — see the cost examples above.

Can the AI answer product and size questions?

Yes. Add your catalogue details, sizing charts, delivery and return policies to the knowledge base and the AI answers in the customer's language, 24×7.

Will broadcasts get my number blocked?

Convo360 paces broadcasts, sends only approved templates and automatically pauses a campaign if Meta flags quality, then resumes later. Sending only to opted-in customers keeps your quality high.

Can I take payments in WhatsApp?

A flow can send a Razorpay payment link, for example to convert a COD order to prepaid.

Want the background first? Read the D2C & Shopify Stores guide on the blog.

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