AI agents for Retail & Stores: voice & WhatsApp automation in India
Retailers get flooded with 'is this in stock?' and 'what are today's offers?' messages. A Convo360 agent answers catalog and price questions on WhatsApp, shares current offers, and books store visits — turning enquiries into footfall.
The challenge for Retail & Stores
Shoppers message on WhatsApp and Instagram at all hours asking about stock, price and offers — and every unanswered message is a walk-in that quietly goes to a competitor.
How Convo360 helps Retail & Stores
- Answer product availability, price and offer questions instantly on WhatsApp.
- Share your catalog and today's promotions automatically.
- Book store visits and appointments so walk-ins are planned, not lost.
- Re-engage past customers with festive and seasonal campaigns.
How it works
Connect your channels and your own AI keys, build your agent from a ready-made template, and go live — usually the same day. Your agent then works 24/7 across voice and chat, in every major Indian language.
Best channels for Retail & Stores
Convo360 runs one AI brain across every channel. For Retail & Stores, these work best:
Example conversation
What Retail & Stores businesses can expect
What it costs a month
A typical set-up, worked out with the same rates as our cost calculator (rates as on 17 September 2026; ₹88 per US dollar plus 10% for bank charges). Convo360 is the first line; everything else is paid directly to Meta, the AI provider and the phone company, with no markup.
Store with offers and catalogue enquiries — WhatsApp only
| Convo360 Starter plan (incl. 18% GST) | ₹1,179 |
| 2,000 marketing messages × ₹0.8631 (Meta) | ₹1,726 |
| 500 utility messages (updates, reminders) × ₹0.115 (Meta) | ₹58 |
| 2,500 chatbot replies — first 1,000 free, then ₹0.115 each (Meta) | ₹173 |
| AI for the replies (OpenAI GPT-4o mini) | ₹42 |
| Total a month (estimate) | ₹3,177 |
Which plan for Retail & Stores
Starter (₹999/month + GST) covers WhatsApp and website chat for one business and one login. Choose Pro (₹2,999/month + GST) for AI calls, Instagram, 3 bots or a team of up to 5, and Business (₹7,999/month + GST) for many branches or a large team.
Get started with a ready-made template
Convo360's Template Store has one-click agents built for Retail & Stores — clearly tagged for chat, voice, or both. Install one, add your business details, and go live the same day.
Launch your Retail & Stores AI agent today
Start free in minutes — no code, no credit card. Bring your own AI keys and pay no per-message markup.
Frequently asked questions
Can a WhatsApp AI bot handle store enquiries?
Yes. Convo360 answers stock, price and offer questions, shares your catalog, and books store visits — all on WhatsApp, 24/7.
Can it run festive campaigns?
Yes — you can broadcast seasonal offers and let the AI handle the replies and bookings that follow.
Do I need technical skills?
No. You start from a template, add your details, and go live — no code required.
Do I need coding skills to set up Convo360 for Retail & Stores?
No. You start from a ready-made Retail & Stores template in the Template Store, add your business details, connect your channels and AI keys, and go live — usually the same day. No code required.