A Zoko alternative in India: BYOK WhatsApp commerce with AI voice for COD confirmation
D2C fashion and lifestyle brands searching for a Zoko alternative typically want AI voice calling for cash-on-delivery confirmation alongside WhatsApp commerce, their own AI key, and pricing that stays flat regardless of order volume spikes during sales. Convo360 offers all three from ₹999/month ex-GST BYOK, with catalog flows and contacts migrated via CSV import.
- D2C brands with high COD volume look for an alternative that adds AI voice confirmation calls alongside WhatsApp commerce messaging.
- Flat monthly pricing avoids costs spiking during sale-day order volume the way per-message pricing can.
- BYOK means product-question answers and order-status replies run on your own AI key with no platform markup.
- Catalog, order-confirmation and abandoned-cart flows are rebuilt in a no-code builder; your Shopify/order data connects via webhook or Google Sheets.
Who looks for a Zoko alternative, and why
D2C brands with meaningful cash-on-delivery volume typically look for a Zoko alternative around one recurring, generic need: AI voice calling to confirm COD orders before dispatch, reducing return-to-origin costs, in the same tool that already runs WhatsApp order updates. Beyond that, the usual reasons apply: wanting a flat monthly cost that doesn't spike on sale days when message volume triples, and wanting your own OpenAI or Claude key powering product-question answers instead of a bundled AI add-on.
Brands selling across Shopify and Instagram/WhatsApp commerce also want one platform handling both channels' customer conversations without duplicating catalog setup work, since keeping two separate systems in sync for stock and pricing is its own ongoing overhead.
What Convo360 is
Convo360, built by A Plus Solution in Mumbai, is an India-first AI platform covering both WhatsApp / omnichannel chatbots and AI voice calling in one product. It's BYOK by design: you connect your own AI provider key, your own WhatsApp Business number and your own telephony account, so there's no platform markup on usage, and Meta or your AI provider bills you directly at their published rates. Convo360 is not affiliated with Zoko; all trademarks belong to their owners.
Zoko vs Convo360: comparing the models
What matters most when evaluating any platform switch is the underlying model, not a feature checklist: pricing structure, key ownership and portability.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK: bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available: resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
A D2C brand on Convo360 typically connects WhatsApp and Instagram DMs to one inbox, uses the Flow Builder's Send Template and Buttons blocks for order-confirmation and shipping-update sequences, and wires webhooks or Google Sheets to pull order status from Shopify or another order-management system. For COD orders, an outbound AI voice call (Pro plan) confirms the order and address before dispatch, in the customer's own language. An AI agent with a product knowledge base handles sizing and return-policy questions, and Razorpay integration can send a payment link directly in chat for prepaid conversions.
How to migrate from Zoko
Migrating a D2C commerce WhatsApp setup follows:
- Export your customer and order-tag list as CSV and import into Convo360's Contacts module, mapping order-status tags to groups.
- Rebuild your order and COD-confirmation flows in the visual Flow Builder. Since these are typically triggered by order events, you'll reconnect the same webhook or Sheets source that fed your previous platform, which is usually the fastest part of the migration.
- Resubmit WhatsApp templates for Meta approval on your own WhatsApp Business Account and connect your number via embedded signup, so customers mid-order see zero disruption in their tracking updates.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates. Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Zoko's current plans and limits, check Zoko's own pricing page: models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
Brands with low COD volume, where confirmation calls wouldn't move the needle on returns, may not need the AI voice piece at all. If your current platform's bundled pricing is already comfortable at your order volume, migrating purely for BYOK cost control may not be worth the flow-rebuilding effort either. An all-inclusive managed plan can be the simpler choice when you'd rather not manage a separate telephony account and prefer one vendor handling everything end to end.
Example conversation
Industry guide: AI agents for D2C & E-commerce — Order updates, COD confirmation & abandoned-cart recovery.
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Frequently asked questions
Is Convo360 a good Zoko alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Zoko?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Zoko?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Zoko's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.