An Engati alternative in India: WhatsApp and AI voice for edtech admissions and demo bookings
Edtech and coaching businesses searching for an Engati alternative typically want AI voice calling for demo-class bookings alongside WhatsApp admission-enquiry bots, pricing that holds steady through seasonal admission spikes, and their own AI key. Convo360 combines both from ₹999/month ex-GST BYOK, with enquiry lists migrated via CSV import.
- Edtech businesses look for an alternative when admission-season enquiry volume makes per-message pricing unpredictable.
- AI voice calling can follow up on demo-class bookings the same day, alongside a WhatsApp admission-enquiry bot in one platform.
- A knowledge-base AI agent answers course, fee and batch-timing questions without a human counsellor on every chat.
- Enquiry lists and course-interest tags migrate via CSV; admission flows are rebuilt using the visual Flow Builder and reused every season.
Who looks for a Engati alternative, and why
Edtech platforms and coaching institutes typically look for an Engati alternative around admission-season pressure specifically: enquiry volume spikes hard around exam-result periods and new-batch launches, and a per-message pricing model becomes unpredictable exactly when budgeting matters most. Wanting AI voice calling for demo-class follow-up in the same tool as the WhatsApp enquiry bot is another common driver. A parent who enquires about a course often responds better to a same-day call than a chat message buried in notifications.
Multi-branch coaching chains also want workspace-level separation per branch or subject vertical, with flat pricing that doesn't scale unpredictably during the admission rush.
What Convo360 is
Convo360 is an India-first platform for AI voice calling and WhatsApp / omnichannel chatbots, built by A Plus Solution in Mumbai. It runs on a Bring Your Own Keys (BYOK) model: you connect your own OpenAI, Anthropic Claude or Google Gemini key, your own WhatsApp Business number and your own telephony account, and Convo360 adds zero markup on messages, minutes or AI tokens. Convo360 is not affiliated with Engati; all trademarks belong to their owners.
Engati vs Convo360: comparing the models
Rather than compare feature lists, it's more useful to compare the underlying pricing and control models. That's what actually determines your cost and flexibility as you scale.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK: bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available: resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
An edtech or coaching business on Convo360 typically builds an admission-enquiry flow using the List Menu block for course/batch selection, an AI agent with a knowledge base covering fees, syllabus and batch timings, and the Appointments feature (Business plan) for demo-class booking. A new enquiry can trigger an outbound AI voice call (Pro plan) the same day to follow up and confirm the demo slot, and the Template Store has ready-made edtech templates to start from each admission season instead of rebuilding from scratch. CRM pipeline tracks enquiries through enquiry → demo booked → enrolled stages for counsellor follow-up.
How to migrate from Engati
Migrating an edtech admission-automation setup involves:
- Export your enquiry and lead list, with course-interest and batch tags, as CSV and import into Convo360, mapping tags to groups for targeted follow-up.
- Rebuild your admission-enquiry and demo-booking flows in the visual Flow Builder; most institutes start from an edtech Template Store agent and customise course details, which is quicker than building the enquiry logic from zero, and reusable every admission season afterwards.
- Resubmit WhatsApp templates for Meta approval on your WhatsApp Business Account and connect your number via embedded signup, ideally completed before the next admission-season spike rather than during it.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates. Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Engati's current plans and limits, check Engati's own pricing page. Models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
A small coaching centre with modest, steady enquiry volume and no plan to add voice follow-up may find its current bundled platform sufficient. The value of flat pricing through seasonal spikes and AI voice calling scales with how sharp your admission-season enquiry surge actually is, so a single-branch centre with a handful of enquiries a week has less at stake in switching than a multi-branch chain juggling several exam-result spikes a year.
Example conversation
Industry guide: AI agents for Coaching & Edtech — Admissions leads, counselling calls & fee follow-ups.
Prep your admission season free for 14 days
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Frequently asked questions
Is Convo360 a good Engati alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Engati?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder, usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Engati?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Engati's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.