An AiSensy alternative in India: flat-fee WhatsApp broadcasts with AI voice added in
Multi-location retail chains looking for an AiSensy alternative usually want predictable flat pricing for broadcast campaigns, their own AI provider key, and AI voice calling for the same customer base. Convo360 covers all three from ₹999/month ex-GST on a BYOK model, with contacts and segments migrated via CSV import and broadcast templates rebuilt in WhatsApp Studio.
- Retail chains switching WhatsApp broadcast tools usually want flat pricing that doesn't scale with every campaign blast.
- A BYOK setup lets a retail brand's own AI key power FAQ and store-locator answers with no platform markup.
- AI voice calling on the same platform covers store-visit reminders and appointment confirmations alongside WhatsApp broadcasts.
- Contact lists and store-wise segments import as CSV; broadcast templates need re-approval on your WhatsApp Business Account regardless of vendor.
Who looks for a AiSensy alternative, and why
Retail chains with multiple stores typically search for an AiSensy alternative when broadcast campaign costs start to feel unpredictable as store count and list size grow, when they want to plug in their own AI provider key instead of a bundled one, or when they need AI voice calling, for appointment reminders, festive-sale callbacks or store-visit confirmations, in the same tool that already runs their WhatsApp catalog and broadcasts. Multi-branch operations also often want one login covering every store's WhatsApp number, with workspace-based pricing rather than a cost that climbs with every additional location.
Franchise owners managing several outlets under one brand look for the same thing from a different angle: central control of templates and campaigns, with each branch's conversations still tracked separately.
What Convo360 is
Convo360 is a Mumbai-built platform for AI voice calling and WhatsApp / omnichannel chatbots, aimed at Indian businesses that want to run automation on their own terms. It follows a Bring Your Own Keys (BYOK) approach, your own OpenAI, Claude or Gemini key, your own WhatsApp number and your own telephony account, so Convo360 itself adds no markup on messages, minutes or tokens. Convo360 is not affiliated with AiSensy; all trademarks belong to their owners.
AiSensy vs Convo360: comparing the models
The more useful comparison isn't feature-by-feature but model-by-model: how pricing works, who controls the AI keys, and what you can move if you ever switch again.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee, ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK, bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in, inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available, resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
A retail chain on Convo360 typically sets up workspaces per region or brand, each with its own WhatsApp number and team, under one login. WhatsApp Studio handles catalog broadcasts and carousel templates for new arrivals or festive collections, the Flow Builder runs store-locator and stock-enquiry flows using the List Menu and Condition blocks, and an AI agent with a knowledge base answers "is this available at my nearest store" style questions. Contacts groups let you segment by store or purchase history for targeted broadcasts, and AI voice calling (Pro plan) adds outbound reminder calls in the customer's own Indian language for appointment-based categories like salons or gyms within the same retail group.
How to migrate from AiSensy
Migrating a retail broadcast list follows a straightforward path:
- Export contacts and segments, including store-wise tags and opt-in status, as CSV, then import into Convo360's Contacts module with tags mapped to groups.
- Rebuild broadcast and catalog flows in the visual Flow Builder; most retail flows are a handful of linear sequences per campaign type, so this is usually a one-to-two-day job for a small team.
- Resubmit templates for Meta approval on your own WhatsApp Business Account, required by Meta on any platform switch, and connect your number via embedded signup, so every store's existing customer base sees the same number continue working.
Multi-store operators typically stagger the cutover store by store to validate the new flows before rolling out chain-wide.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates, Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For AiSensy's current plans and limits, check AiSensy's own pricing page, models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
If your current broadcast volume is genuinely low and an all-inclusive plan already covers everything you need without you touching an AI key or telephony account, the convenience of a fully bundled platform may outweigh the saving from a BYOK model. The same goes for a single-location store that has no near-term plan to add voice calling, there's less reason to migrate purely for a feature you won't use yet.
Example conversation
Industry guide: AI agents for Retail & Stores — Catalog enquiries, offers & store-visit bookings.
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Frequently asked questions
Is Convo360 a good AiSensy alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from AiSensy?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder — usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from AiSensy?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check AiSensy's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.