A Freshchat alternative in India: BYOK WhatsApp, website chat and AI voice for support teams
Support teams searching for a Freshchat alternative typically want their own AI provider key powering website and WhatsApp chat, AI voice calling added without a separate product, and flat pricing that doesn't scale per agent seat. Convo360 offers all three from ₹999/month ex-GST BYOK, with contact and conversation data migrated via CSV import.
- Support teams look for an alternative when they want their own AI key for chat deflection instead of a bundled, less controllable assistant.
- AI voice calling in the same platform as website and WhatsApp chat avoids adding a separate vendor purely for calls.
- Flat monthly pricing per workspace suits growing support teams better than a cost that scales per agent seat.
- Conversation history doesn't usually migrate between platforms, but contacts, tags and knowledge-base content do, via CSV and re-upload.
Who looks for a Freshchat alternative, and why
Support teams typically look for a Freshchat alternative when they want to bring their own AI provider key, often because the rest of the business has standardised on a particular model for cost or compliance reasons, rather than rely on a bundled assistant baked into the support suite. Wanting AI voice calling added to the same platform that already runs website and WhatsApp chat, instead of licensing a separate calling product, is another common, generic reason, along with flat pricing that doesn't grow per agent seat as a support team scales.
Teams already using other tools in a broader helpdesk suite sometimes specifically want a lighter, standalone chat-and-voice platform rather than an all-in-one suite they only use partially.
What Convo360 is
Convo360, built by A Plus Solution in Mumbai, is an India-first AI platform covering both WhatsApp / omnichannel chatbots and AI voice calling in one product. It's BYOK by design: you connect your own AI provider key, your own WhatsApp Business number and your own telephony account, so there's no platform markup on usage. Convo360 is not affiliated with Freshchat; all trademarks belong to their owners.
Freshchat vs Convo360: comparing the models
What matters most when evaluating any platform switch is the underlying model, not a feature checklist: pricing structure, key ownership and portability.
| Model | Typical closed platform | Convo360 |
|---|---|---|
| Pricing | Often a flat seat/message bundle with per-conversation or per-message markup once you cross a limit | Flat plan fee: ₹999 / ₹2,999 / ₹7,999 per month ex-GST, no per-message markup |
| AI keys | AI usually bundled into the platform's own cost, not yours to choose | BYOK: bring your own OpenAI, Claude or Gemini key |
| AI voice calls | Not always available, or a separate add-on product | Built in: inbound + outbound calls via Exotel, Plivo, Twilio or your own SIP trunk |
| Indian languages | Coverage varies by vendor | Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi + English, for voice and chat |
| White-label | Usually not available on standard plans | Available: resell under your brand or run a fully white-labelled platform on your own domain |
| Ownership of number/keys | WhatsApp number and API keys are yours in Meta's system either way, but management ties you to the vendor's console | Your WhatsApp number via embedded signup; your own AI and telephony keys, encrypted at rest |
| Export/migration | Contacts and templates are generally exportable; flow logic is not always portable | CSV import for contacts/tags/custom fields; built-in importer for uChat flows; visual rebuild for everything else |
What you get on Convo360
A support team on Convo360 typically runs an AI agent with a knowledge base built from the help centre, connected to both the website chat widget and WhatsApp from one workspace, so customers get consistent answers regardless of channel. The live-chat inbox lets agents take over any conversation, with the bot pausing automatically on a human reply. AI voice calling (Pro plan) adds phone support in the same platform for customers who prefer to call, and analytics tracks deflection rate and escalation volume. The REST API (Business plan) lets engineering pull conversation or ticket data into other internal tools.
How to migrate from Freshchat
Migrating a support chat setup involves:
- Export your contact and conversation-tag data as CSV and import into Convo360's Contacts module. Note that full conversation history typically doesn't transfer between any two chat platforms, so plan to archive old transcripts separately if you need them for reference.
- Rebuild your knowledge base and support flows: re-upload your help-centre content to a new AI agent and recreate escalation logic in the visual Flow Builder, which is usually faster than the original setup since the content already exists.
- Reconnect your channels: swap the website widget embed script and connect WhatsApp via embedded signup, and if you're adding voice, connect a telephony account for the first time.
What it costs
Convo360's pricing is a flat monthly plan, excluding 18% GST: Starter at ₹999/month (1 workspace, WhatsApp + web chat, flow builder, knowledge base, CRM and forms), Pro at ₹2,999/month (3 workspaces, AI voice calls, all integrations and connectors), and Business at ₹7,999/month (unlimited workspaces, REST API, appointments, unlimited team seats). Yearly billing saves roughly 10%. On top of the plan fee, you pay your AI provider and telephony provider directly at their own rates. Convo360 does not add a per-message or per-minute markup.
There's a 14-day free trial with every feature unlocked and no credit card required, so you can run a real side-by-side test before committing. For Freshchat's current plans and limits, check Freshchat's own pricing page. Models change and we don't want to quote a number that's gone stale by the time you read this.
Who should not switch
A support team already satisfied with its current bundled AI and not planning to add voice calling may find the migration effort, particularly re-uploading knowledge-base content, not worth it purely for a BYOK cost advantage, especially if AI-answer volume is low enough that the cost difference is marginal. Weigh the one-time cost of rebuilding flows and re-uploading the knowledge base against how much a per-seat or per-conversation bill is actually growing before you commit to a switch.
Example conversation
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Frequently asked questions
Is Convo360 a good Freshchat alternative for small businesses in India?
Yes, especially if you want flat pricing without per-message markup and the option to add AI voice calling later. Small teams typically start on Starter at ₹999/month and move up only when they need more workspaces or voice.
Can I move my contacts and flows from Freshchat?
Contacts, tags and custom fields move over as a CSV import. Flow logic isn't automatically portable from most platforms, so you rebuild flows in Convo360's visual builder, usually quicker than the original build since you already know exactly what each step should do.
Will I keep my WhatsApp number?
Yes. You connect your existing WhatsApp Business number to Convo360 through Meta's embedded signup, the same mechanism used to connect it anywhere else. The number stays yours in Meta's system regardless of which platform manages it.
How is Convo360's pricing different from Freshchat?
Convo360 charges one flat monthly plan fee with no per-message or per-conversation markup, and you bring your own AI provider key so token usage is billed to you directly at the provider's rate. Check Freshchat's current pricing page for how their model compares today.
Does Convo360 support AI voice calls?
Yes. Inbound and outbound AI voice calling is available on the Pro plan and above, using Exotel, Plivo, Twilio or your own SIP trunk, with Indian-language voices from Sarvam, Smallest.ai, ElevenLabs or OpenAI, including voice cloning.
Related reading
Available across India — see WhatsApp & AI calling automation by state and city.